Refund policy

Refund Policy

Last Updated: May 13, 2026

At Gowime, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help with returns and refunds under the following policy.

1. Return Period

Customers may request a return within 30 days of receiving the product.

After this period, we may no longer be able to offer a refund or exchange.

2. Eligibility for Returns

Items are eligible for return if:

  • The product is defective or damaged

  • The item was damaged during shipping

  • The wrong item, size, or color was delivered

  • The product is unused

  • The original packaging and accessories are included

We may request photos or videos to verify the condition of the item before approving the return.

3. Non-Refundable Situations

We do not offer refunds for:

  • Products that have been used or damaged by the customer

  • Sale or clearance items

  • Change-of-mind purchases after delivery

  • Incorrect shipping information provided by the customer

  • Return requests submitted after the allowed return period

4. How to Request a Refund

To request a refund or exchange, please contact us at:

Support Email: sale@gowime.com

Please include:

  • Order number

  • Customer full name

  • Photos/videos of the product (if defective)

  • Reason for the return request

We will respond within 1–3 business days.

5. Refund Process

Once your request is approved:

  • Refunds will be issued to the original payment method

  • Processing time is usually 5–10 business days, depending on your bank or payment provider

If you have not received your refund after this period, please contact your bank or our support team.

6. Return Shipping Costs

  • If the issue is caused by us, we will cover the return shipping cost

  • If the return is requested for personal reasons, the customer is responsible for return shipping fees

7. Order Cancellation

Orders may be canceled within 12 hours after purchase.

Once the order has been processed or shipped, cancellation requests may no longer be accepted.